OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
78 ratings and 63 comments received in the last 90 days.
21 February 2026
We had a great experience at Mini Stirling. Sean was very helpful and we enjoyed dealing with him to buy our fab new car.
21 February 2026
Friendly and respectful, answered any questions quickly
09 February 2026
Pleasant personel and knowledgeable about their products. Fly in ointment was asking for £500 (refundable) while there was a delay with thecV5C.
04 February 2026
Everything was very straightforward and explained thoroughly to me and everyone was very supportive. Scott and Lee were very helpful in maintaining contact with me throughout the process.
04 February 2026
Very helpful helping you app logins and setting up the car
03 February 2026
Warm and friendly service from Alex at Stirling branch. Good communication.
23 January 2026
Friendly sales staff in particular Alex McDougall, outstanding test drive with Neil, which went a long way to making a decision to purchase the car.
20 January 2026
From order to delivery the whole experience was exciting. Scott Hamilton at Douglas Park Stirling helped me all the way through the process and kept me up to date and involved at every step. I can't thank him enough
14 January 2026
Excellent customer service and were kept updated throughout the process. Scott was extremely accommodating at ensuring times for collection etc suited us and answered all our questions.
14 March 2026
Great communication and service
14 March 2026
No comment
13 March 2026
Efficient and reliable service.
09 March 2026
It all went to plan. The service was friendly and professional
09 March 2026
Friendly helpful staff, always nice to me! Car fixed fast and looked spotless.
09 March 2026
Easy book in and drop off
08 March 2026
Initial mini breakdown recovery wasn't great (Covered under separate review) Once vehicle arrived at Stirling Branch, car was assessed, repaired and back on the road that day. I couldn't ask for more. Special thanks to Jack, very helpful.
07 March 2026
Jack was exellant - first class service
06 March 2026
Arrangements were made by them which suited me without asking for them
05 March 2026
Completed on time and communication with Jack was good.
FIND Douglas Park Stirling.
Address
- New Kerse Road, Stirling, FK7 7RZ
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01786 449370
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
Address
- New Kerse Road, Stirling, FK7 7RZ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01786 388072
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
08 March 2026
Taylor on your sales team is an excellent ambasador for Mini as was the Gentleman who arrages the test drives & handover (name?)