About Your Local MINI Retailer | Douglas Park Stirling

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

112 ratings and 93 comments received in the last 90 days.

29 August 2026

Gd customer service & helpful

24 August 2026

Front start to finish everything was explained clearly and dealt with appropriately. Couldn't fault anything.

12 August 2026

Helpful, welcoming staff, especially Alex who dealt with my purchase . Everything went like clockwork. I was kept fully informed and felt well looked after. Car was immaculate on pick up, which was a lovely experience. Felt like my purchase mattered

04 August 2026

I was very pleased with the service I received from Taylor, Sean and the team at Mini Stirling. Everyone was extremely helpful and made the experience of getting my new car exciting! A big thank you!

29 July 2026

Scott my salesperson was exceptionally helpful and informative, we had three visits to the dealership including the collection and all our queries by phone/email were also answered swiftly.

27 July 2026

Taylor Lindsay dealt with my sale from order to handover in an extremely efficient, friendly and honest manner and is a credit to the organisation.

27 July 2026

Great car and amazing service from the dealership

23 July 2026

All great until we had signed paperwork, had demo and ready to leave and asked for a further £500 holding fee for V5 that we hadn't yet received, should have been advised sooner and is a lot of money to pay, took the shine of it.

19 July 2026

15 July 2026

Taylor was fantastic and even after my initial visit she was always on hand to answer any questions I had. Can't thank Taylor enough for ensuring everything went as smooth as possible.

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08 July 2026

Very easy experience from start to finish.

07 July 2026

Great service

02 July 2026

Glad to see the use of digital signatures on documents.

01 July 2026

My Salesman, Alexander Mcdougall was extremely helpful and informative. He was not pushy like some I have experienced in the past.

27 June 2026

Everything went smoothly

23 June 2026

Friendly informative staff. Scott was never pushy, just helpful. No question was a daft question. Interactions with all staff were excellent.

18 June 2026

Smooth handover with everything and everyone

17 June 2026

Excellent service from ordering to collection of the car. Kept appraised of all progress and car was delivered sooner than expected.

13 June 2026

Some delay in getting the car

11 June 2026

My experience went really smooth.

01 September 2026

It was only an oil service, but car was clean when collected

01 September 2026

As always the service I received was amazing. I wouldn't go to any other garage.

30 August 2026

Job done quickly and well

24 August 2026

Friendly staff. Helpful. Unfortunately due to extremely high costs, I was unable to have my issue fully resolved.

24 August 2026

Great responsive team at stirling

23 August 2026

Heather completely looked after me from start to finish and made everything as easy as possible

23 August 2026

Overall I am happy but I tried calling a few times to enquire about my issue but got no answer so had to email the manager. He was quick in contacting me and getting it sorted

22 August 2026

Con artist! I don't know if there is new manager or what's going on but I'm not impressed. I use to highly recommend this company now I'll be avoiding and telling others to do the same. Also the new mini lacks personality so this mini enthusiast wont

22 August 2026

Car serviced quick and handed back clean

20 August 2026

Excellent service as always.

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18 August 2026

There was a maintenance issue found while carrying out the service which wasn't highlighted to me when keys were returned. Only noticed when I got in the car and read the invoice. When brought up to the advisor he said he

18 August 2026

Great experience from start to finish. Very friendly, explained everything clearly. Good communication with keeping me up to date with documents and progress of sale.

18 August 2026

Work done to time and clearly explained. Well satisfied

17 August 2026

My problem was very efficiently resolved

16 August 2026

5. Excellent service. My car was in for a MOT, but needed extra work, so I was lent a test car until it was ready.

15 August 2026

As always...excellent service. Car was picked up as planned, I was kept informed of the progress by phone, then car was returned to me later in the day as planned.

12 August 2026

Managed to help with provision of additional vehicle, collection and drop off (vehicle purchased from Edinburgh, but was unable to make contact with them after calling several times snd sending email)

11 August 2026

Excellent service from booking to completion

10 August 2026

Good communication with everything well explained by Douglas Park staff.

10 August 2026

Great service thanks, I forgot to organise a courtesy car and the service department noted for the service to be carried out asap. Didn't have to wait all day. Thank you.

10 August 2026

Found Scott extremely helpful and he was in touch to give updates on the car regularly.

09 August 2026

Everything was super fast and the customer service was great.

06 August 2026

Quick service and easy drop off/ pick up. Would've been good if I got the text reminder, as it meant I missed my MOT and no one contacted me for a month

05 August 2026

Quick work, kept informed throughout

04 August 2026

Efficient, helpful and pleasant

02 August 2026

Excellent service from Douglas Park Stirling.

02 August 2026

I asked for the engine warning light to be fixed as it's faulty . The engine warning light came on again 3 days after the MOT . I was advised at the time 1/10 sensors in mini vehicles have issues so this is a known issue.

02 August 2026

Excellent customer service given by Jack at mini reception in Stirling and the other customer service team member in the main area too.

31 July 2026

always offer great service and a willingness to help.

29 July 2026

All good.

28 July 2026

Everything was done as agreed. Collection was on time and return was prompt. Service video and paperwork was clear and accurate. The price was as quoted and discounted by the Parks card.

25 July 2026

No issues car in and car out with no fuss

25 July 2026

Staff were amazing and particularly love the phone call to remind me of services etc. Thankyou

24 July 2026

1st class customer care from start to finish. Really like the additional service of having car picked up from house - ideal. Also having the car washed and vacuumed is fantastic too.

24 July 2026

Immediate response to query, listened to the problem, continued to investigate even though the onboard system had nothing flagged

22 July 2026

The service was fast and efficient.

21 July 2026

It was great service, from the convenience of picking the car up at home and dropping it off later in the day, excellent service

21 July 2026

At !£356 it was ridiculous for the work carried out which would have taken less than an hour. No video

21 July 2026

Excellent pick-up and drop off service and repairs.

20 July 2026

Excellent communication, lovely staff, efficient service.

20 July 2026

Always good people who greet me

20 July 2026

Service and MOT completed and I was updated by text at each stage. Very happy with the customer service

19 July 2026

all done as requested and agreed

19 July 2026

Very comprehensive set up and professional

19 July 2026

The service went fine. It was after the service it went wrong. I waited 45 minutes for the car to be washed!! I watched as cars after mine were washed and one even came off the forecourt and was washed first. I left with out car being washed.

19 July 2026

You fitted my car in very last minute and there was no issues and good communication at each step

15 July 2026

Very helpful informative service

14 July 2026

The receptionist attitude was a bit off putting, when I went back with a problem after getting my 4 brand new tyres ?? done at mini when I left the red light came on for tyres & I turned back & said to receptionist & attitude was appalling .

14 July 2026

Communication through the process was first class.

09 July 2026

Pleasant efficient and no extra sales pitches

09 July 2026

Service and MOT carried out as required

09 July 2026

Every member of staff went out of their way to help us. We are not into technology so found it difficult to understand what we were being asked to do. This is where we were supported and everyone went at our pace.

07 July 2026

Friendly staff, made us feel welcome, sorted all issues we had, listened to us, and excellent communication from service dept. staff. Clearly knowledgeable about the car and its systems.

06 July 2026

I am being cajoled into commenting

05 July 2026

Given a wait for completion appointment

04 July 2026

Really helpful staff. Jack was very flexible about pick up arrangements on a Sunday and the whole repair was well managed for my convenience. Thank you.

04 July 2026

Extremely helpful in Service Dept. Jack listens to my questions and explains the procedure for the next service etc. car is also collected and delivered which is a great benefit to me.

03 July 2026

Quick and friendly service

01 July 2026

I needed to have a time when I could just stay as I had no way of getting home. This was quickly arranged and everything went so smoothly.

30 June 2026

Amazing customer service.

29 June 2026

Meet by attentive staff who were very knowledgeable, Serviced in good time and car left in clean state

29 June 2026

When we arrived we were greeted by Jack who took us to the waiting area. We were comfortable. It was a very hot day and I asked for some water and Jack very kindly gave us bottles of water from the fridge.

29 June 2026

The attention was professional and attentive

29 June 2026

Good clear communication and friendly welcome

23 June 2026

Every step of the process was helpful, informative and not pressured. Staff were all professional and friendly and answered all of my questions.

23 June 2026

Very happy with the service and having the car valet included too. Also the receptionist was very friendly and helpful and kept us informed by phone throughout. Finally I was impressed how quickly the service was carried out so thank you to everyone

21 June 2026

Got appointment quickly when phoning , was offered for Mimi to pick up and drop off car which was very good of them ,

19 June 2026

Starting with Heather on reception who was lovely friendly and helpful everyone was great

17 June 2026

We arrived at dealershio on a recovery truck just as mini reception was closing.Heather stayed on to book the car in She was so pleasant and helpfull.

16 June 2026

Check in was seamless. Communication was proactive and car was spotlessly clean when returned

15 June 2026

No problems with getting service done good communication

15 June 2026

Very professional and enjoyable service.

11 June 2026

Friendly professional team and good communication

FIND Douglas Park Stirling.

Address

New Kerse Road, Stirling, FK7 7RZ

Opening Hours

Mon:09:00 - 19:00
Tue:09:00 - 19:00
Wed:09:00 - 19:00
Thu:09:00 - 19:00
Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01786 449370

Map

Areas served

Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny

View map

Address

New Kerse Road, Stirling, FK7 7RZ

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:CLOSED

Phone

01786 388072

Map

Areas served

Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny

View map