About Your Local MINI Retailer | Douglas Park Stirling

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

105 ratings and 87 comments received in the last 90 days.

24 October 2026

Consistent high service by all the real people in the showroom.

21 October 2026

Sean and Lee gave excellent service, information and advice on our purchase.

20 October 2026

Kept us up to date through the whole process, from ordering to receiving the car. Made handover easy and went throught all the functions of the car, making it easy to just get in and just drive as this is the first Mini I have owned.

19 October 2026

Time was taken to explain clearly what was included in the various selection of Minis that I was interested in

17 October 2026

Douglas park MINI Stirling provided absolutely great service especially Scott Hamilton who was very knowledgeable his attitude and attention to detail was second to none. Highly recommend Scott.

16 October 2026

I am a return customer to this garage. The sales staff are always helpful and know their product

06 October 2026

Was completely satisfied with service, and very happy with sales person that sold me the vehicle. Very helpful.

06 October 2026

Great communication and always looked after.

03 October 2026

Very friendly and good customer service in answering questions

26 September 2026

Satisfied with my mini but disappointed the time to get it as was delayed over a month .

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24 September 2026

Outstanding service fron scott Hamilton every step of the way

18 September 2026

Received first class service from initial visit to collecting car ! Scott is without doubt a huge asset to DP Stirling ! He was excellent at explaining all the new features on the mini on day of collection!

17 September 2026

Loved the whole process in collecting my new car. BMW Mini treated me with care, kindness and respect.

13 September 2026

Sean was very helpful and made the whole process really easy

11 September 2026

Excellent communication throughout process

08 September 2026

All very quick & simple

05 September 2026

Never felt under any pressure.

29 August 2026

Gd customer service & helpful

24 August 2026

Front start to finish everything was explained clearly and dealt with appropriately. Couldn't fault anything.

12 August 2026

Helpful, welcoming staff, especially Alex who dealt with my purchase . Everything went like clockwork. I was kept fully informed and felt well looked after. Car was immaculate on pick up, which was a lovely experience. Felt like my purchase mattered

25 October 2026

They never washed or hoover my car this time

25 October 2026

Friendly and efficient service.

19 October 2026

Service is always first class. Never let you down

17 October 2026

Great service, friendly staff and efficient all round.

16 October 2026

Warranty work identified & completed in good time.

15 October 2026

Just couldn't fault the service start to finish

14 October 2026

Easy to deal with, the video showing me around my car and explaining their comments was helpful. All done in a timely manner.

14 October 2026

I no my car is in safe hands

11 October 2026

All expectations met with friendly attitude.

10 October 2026

Exceptional service.

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10 October 2026

Easy to book, friendly staff, quick turnaround.

10 October 2026

Collected car and returned. No problems

08 October 2026

Work was carried out in timeframe given

04 October 2026

No VHC received

29 September 2026

As always service was great

28 September 2026

Douglas Park collected my car and returned it. They kept me informed throughout the service advising me of the progress.

28 September 2026

Too slow.

27 September 2026

No one who serviced the car or new anything about it spoke to me.

27 September 2026

Always good service at stirling mini

27 September 2026

The ease of drop off to pickup was seamless

27 September 2026

Great service from start to finish

26 September 2026

Great experience no negatives

25 September 2026

Service completed on time

22 September 2026

The boys came out to my house picked up my car and then when finished dropped it back home for me

21 September 2026

Great customer care

21 September 2026

Car was picked up and returned on time. Notification was given when service was started and completed.

20 September 2026

Brilliant service, my car was even washed.

18 September 2026

First class service from an excellent Salesman! Scott is without doubt an asset to Douglas Park Mini Stirling!

17 September 2026

Efficient booking system. Fast, Efficient, informative service

16 September 2026

Jack was very helpful in helping to arrange repairs - no communication with Edinburgh branch where I purchased the vehicle

14 September 2026

Jack was very helpful in diagnosing some faults with my aging Mini Cooper

14 September 2026

Friendly staff, kept me up to date with work on my mini

14 September 2026

Cat was not booked in, was a breakdown and dropped at the centre after a phone call to check it was possible. Car was checked over within a couple of days and fixed with minimal hassle

14 September 2026

I tried on several occasions to speak to the service department prior to my visit and was assured someone would call me back -no one did call me back. I wanted to ask how long the service would take so I could either wait or go away.

14 September 2026

Sean Huntley was excellent and made the experience very stress free

14 September 2026

Very friendly & professional

14 September 2026

Fast and reliable service and kept informed at all times.

13 September 2026

Good communication throughout the whole process

10 September 2026

Taylor was charming and very helpful.

08 September 2026

The issue with the car was found and rectified and I was looked after.

06 September 2026

Always a warm welcome and great service from Heather and Jack at reception

05 September 2026

Very very satisfied with the service that we received from all the staff at Douglas Park Stirling. All the staff were very attentive and were happy to answer and questions or queries we had about any of the cars.

05 September 2026

Excellent service

01 September 2026

As always the service I received was amazing. I wouldn't go to any other garage.

01 September 2026

It was only an oil service, but car was clean when collected

30 August 2026

Job done quickly and well

24 August 2026

Friendly staff. Helpful. Unfortunately due to extremely high costs, I was unable to have my issue fully resolved.

24 August 2026

Great responsive team at stirling

23 August 2026

Overall I am happy but I tried calling a few times to enquire about my issue but got no answer so had to email the manager. He was quick in contacting me and getting it sorted

23 August 2026

Heather completely looked after me from start to finish and made everything as easy as possible

22 August 2026

Car serviced quick and handed back clean

22 August 2026

Con artist! I don't know if there is new manager or what's going on but I'm not impressed. I use to highly recommend this company now I'll be avoiding and telling others to do the same. Also the new mini lacks personality so this mini enthusiast wont

20 August 2026

Excellent service as always.

18 August 2026

Great experience from start to finish. Very friendly, explained everything clearly. Good communication with keeping me up to date with documents and progress of sale.

18 August 2026

There was a maintenance issue found while carrying out the service which wasn't highlighted to me when keys were returned. Only noticed when I got in the car and read the invoice. When brought up to the advisor he said he

18 August 2026

Work done to time and clearly explained. Well satisfied

17 August 2026

My problem was very efficiently resolved

16 August 2026

5. Excellent service. My car was in for a MOT, but needed extra work, so I was lent a test car until it was ready.

15 August 2026

As always...excellent service. Car was picked up as planned, I was kept informed of the progress by phone, then car was returned to me later in the day as planned.

12 August 2026

Managed to help with provision of additional vehicle, collection and drop off (vehicle purchased from Edinburgh, but was unable to make contact with them after calling several times snd sending email)

11 August 2026

Excellent service from booking to completion

10 August 2026

Good communication with everything well explained by Douglas Park staff.

10 August 2026

Found Scott extremely helpful and he was in touch to give updates on the car regularly.

10 August 2026

Great service thanks, I forgot to organise a courtesy car and the service department noted for the service to be carried out asap. Didn't have to wait all day. Thank you.

09 August 2026

Everything was super fast and the customer service was great.

06 August 2026

Quick service and easy drop off/ pick up. Would've been good if I got the text reminder, as it meant I missed my MOT and no one contacted me for a month

05 August 2026

Quick work, kept informed throughout

FIND Douglas Park Stirling.

Address

New Kerse Road, Stirling, FK7 7RZ

Opening Hours

Mon:09:00 - 19:00
Tue:09:00 - 19:00
Wed:09:00 - 19:00
Thu:09:00 - 19:00
Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

01786 449370

Map

Areas served

Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny

View map

Address

New Kerse Road, Stirling, FK7 7RZ

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:CLOSED

Phone

01786 388072

Map

Areas served

Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny

View map