OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
79 ratings and 66 comments received in the last 90 days.
06 May 2026
Very customer focused. Friendly and knowledgeable staff. Always kept in touch and replied to e mails and telephone calls.
03 May 2026
Approachable, right level of friendly and interested. Sales person changed after I purchased car and it would have been better if this was explained.
21 April 2026
The fact that 'screen wash low' came up as we drove the car home from the garage. I realise things are a bit tight at the moment but surely when paying £35000 for a car a full screen wash tank is the least you could provide. Really 4 out of 5
21 April 2026
They kept me informed once they had a delivery date. Always took my calls and sorted my personal licence plates for me collecting the car.
16 April 2026
I really love the car and found the team very helpful in structuring the deal. Handover was well done. My deduction on score is due to communication between purchase and receipt of car, which i felt was initiated by me more often than the garage
10 April 2026
Great sales people particularly Scott Hamilton who could not have been more helpful
08 April 2026
Easy to order with Sean over phone and kept informed of progress along the way via call and mini website
31 March 2026
Problem with alarm system not working. Should have been picked up on pre sale checks. Brand new car !
29 March 2026
Kept well up to date on the progress and all questions answered.
09 May 2026
Car serviced while you wait what's not to like. All staff very professional and courteous. Great coffee!
04 May 2026
5 star service. Spoke to Duncan over the phone to get booked in & he was delightful to deal with! And I didn't catch the name of the gentleman at the desk when I dropped off/picked up my car but he was delightful to deal with too! so 5 stars from me!
03 May 2026
Excellent service really friendly staff
28 April 2026
I've been 2 weeks with no car, incurred in extra cost and daily logistics problems. Communication between dealer and Mini UK was poor, i was given a date (July) that was not acceptable and I was not offered an alternative/courtesy car.
28 April 2026
They pulled forward my service to accomodate a tyre issue and dealt with everything with no inconvenience to me
27 April 2026
Quick and efficient service.
26 April 2026
Great service all round
26 April 2026
Friendly staff member when booking and picking up my car
26 April 2026
Questionable experience. Assumed slow puncture in 1 tyre. Confirmed by mini Stirling. I was also informed a 2nd tyre was bald & needed replaced. I agreed however questioned who would pay as I purchased the car 28 days ago. Tyre was then deemed safe!
23 April 2026
Duncan at Douglas Park, Stirling is always so helpful. Our car was booked in and looked at exactly as explained to us. We received an online report. We also had great communication from the dept.
FIND Douglas Park Stirling.
Address
- New Kerse Road, Stirling, FK7 7RZ
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 01786 449370
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
Address
- New Kerse Road, Stirling, FK7 7RZ
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:08:00 - 12:30
- Sun:CLOSED
Phone
- 01786 388072
Stirling as well as surrounding areas including Falkirk, Larbert, Dunblane and Denny
09 May 2026
Super experience. Easy. Helpful and patient. I could even take my dog to test drive the boot!